Workplace Experience Lead - Milan

What you will do

As Workplace Experience Lead, you will play a pivotal role in delivering the best workplace experience to Doctolib's team in Italy. You will work directly with the global Experience Team and support the Facilities Team, aiming to ensure the security, health, comfort and well-being of every colleague at Doctolib.

As Workplace Experience Lead, you will responsible for:

Managing the soft services (e.g., food & beverages, gym, reception, cleaning, security), being the point of contact for local employees.

Managing the ticketing system, ensuring internal requests are responded to in a timely manner.

Organizing local events with vendors, creating internal activities to improve office life and teamwork, in line with the agreed budget.

Monitoring vendor performance, managing efficiency through quarterly business reviews with KPIs/SLAs, conducting regular audits and taking action if needed, while ensuring timely and accurate invoicing by all partners.

Supporting the Facility Team based in France by managing and tracking local facility operations, scheduled maintenance, work completion and crisis management, while ensuring proper communication with the Facility Team and local leadership.

Administering compliance tasks, maintaining contact with the property and landlord for operational matters and supporting subtenant requests as related in our engagement.

Overseeing and managing operational budgets, ensuring data accuracy and proposing cost optimization and savings initiatives.

Acting as a team player across departments to ensure consistency and best practices with Facilities, IT, HR, Procurement, People Engagement and Finance.

Managing Workplace Experience communication through our internal channels.

Supporting operational improvement for our internal processes.

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next teammate if:

You have 3+ years of experience working in hospitality, retail, technology companies, start-ups with emphasis on facilities, corporate services or workplace environment.

You are comfortable working with the highest standard of excellence.

You are not afraid to have fun with your job and bring enthusiasm, dedication and a collaborative spirit.

You act as a trusted partner and build relationships with internal clients and cross-functional teams to enhance the employee experience.

You have fluency in English and Italian; proficiency in French is a plus.

What we offer

Office based role.

Reimbursement of public transportation.

Lunch tickets.

Wellbeing program (free mental health and coaching offer with our partner moka.care).

Sport Partnership with FitPrime.

Hiring process

First interview with the Talent Acquisition Partner.

Hiring manager interview with the Workplace Experience Director.

Final interview onsite.

If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles!

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here.

Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.