Call Center Represenative-Natchitoches, LA

Job Description

We are searching for a Call Center Representatives to join our growing team at Vaughn Automotive. This department consists of answering calls for all our dealership locations from one central call center, assisting customers with sales/service appointment scheduling, and following up with customers after their purchase to make sure that we have fulfilled their requests.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering outstanding customer service. If you're a clear communicator with a positive attitude and a passion for helping others, we’d love to meet you!

Key Responsibilities:

Respond to a high volume of inbound customer calls with professionalism and care

Assist callers by answering questions, resolving issues, and providing accurate information

Maintain detailed and accurate records of customer interactions in our system

Keep directory of location/telephone extensions for assignment personnel

Deliver incoming calls to the correct personnel/extentions

Update and maintain facility directory

Follow company policies and procedures while delivering top-tier customer support

Escalate complex cases to the appropriate department or supervisor when needed

Meet performance targets for call quality, resolution time, and customer satisfaction

Requirements:

High school diploma or GED

Basic computer literacy and ability to navigate call center systems

Effective multitasking, problem-solving, and organizational abilities

Customer-focused mindset and positive attitude

Reliable attendance and punctuality

What We Offer:

Competitive hourly pay

Health, dental, and vision insurance options

Paid time off and holidays

Full and Part-time positions

Part-time