Customer Support Representative (German Speaker)

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

The Role

Job Description

German-Speaking Customer Support Representative (Remote)

Location: Remote

Compensation: USD $720/month (600 USD basic + 120 USD bonus)

Type: Full-time Remote Customer Service

About the Role

We are looking for a German-speaking Customer Support Representative to join our growing international support team. In this role, you will communicate with customers via phone, email, and live chat, ensuring that all inquiries are handled with professionalism, clarity, and empathy. You’ll also act as a language bridge between German and English, translating customer communications and documents when needed.

Key Responsibilities

Provide high-quality customer support in both German and English.

Handle inquiries, complaints, and service issues with patience and professionalism.

Translate communication materials and support documents between German and English.

Maintain detailed records of all customer interactions.

Collaborate with internal departments to resolve complex cases and improve service quality.

Why Join Us?

Work from anywhere

Competitive salary ($600 basic + $120 monthly bonus = $720)

International and inclusive work environment

Opportunity to grow with a global team

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices. If this opportunity aligns with your experience and goals, we encourage you to apply.

Ideal Profile

Requirements

Fluent in German (C1 or above), both spoken and written.

Comfortable communicating in English.

Previous experience in customer support or after-sales service preferred.

Strong problem-solving abilities and a customer-focused mindset.

Self-motivated, reliable, and able to work effectively in a remote setting.

Preferred Qualifications

Experience working in a remote team environment.

Excellent verbal and written communication skills.

Ability to handle multiple tasks efficiently and calmly under pressure.

What's on Offer?

Join a market leader within HR Tech

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