Conversational AI Consultant





Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology—we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.



What this role is all about

We are looking for a highly skilled Conversational AI Consultant / Solution Engineer to join our team and play a key role in implementing and optimizing conversational AI solutions. This technical position requires expertise in developing, integrating, and scaling conversational AI solutions, including chat bots, voice assistants, and others.

What you will do

Develop and deploy conversational AI solutions using programming and prompt-engineering techniques.

Collaborate with clients and cross-functional internal stakeholders (Conversationa Designers, Product Development, Engineering, Sales and Implementation teams).

Conduct testing and iterative refinement of prompts based on AI responses and user feedback.

Analyze and optimize conversational performance using data-driven insights.

Integrate conversational AI solutions with existing platforms.

Troubleshoot and resolve technical issues in AI systems, ensuring high availability and reliability.

Gather feedback from the regional teams and relay it to the Product Development team.

Document solutions and best practices in implementing conversational AI solutions.

Maintain a strong understanding of the business, Infobip solutions, competitors, and the latest industry trends.

Stay updated with the latest AI advancements and trends from the industry.

What makes you a strong fit

Bachelor’s degree in Computer Science, Mathematics or a related field.

Presales, product development or implementation experience.

Familiarity with conversational AI platforms, understanding of AI models, particularly in language and image generation.

Proficiency in prompt engineering for crafting, testing, and optimizing prompts.

Familiarity with programming languages (e.g., Python).

Excellent communication skills.

Excellent problem-solving skills and attention to detail.

Experience in a consulting or client-facing role is a plus.

Fluent in English; proficiency in additional languages is a plus.





When you become a part of Infobip you can expect:

Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!



Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

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