Senior Field Service Technician (must be located in Charleston area)

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The AVI-SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

Read and interpret electronic schematics and architectural blueprints

Perform preventative maintenance visits to help maintain a stable client base

Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans, as a part of Preventative Maintenance

Take Responsibly for completing accurate job documentation as needed

Ensure equipment delivery and associated responsibilities for assigned assignments

Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability

Field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability

Intermediate Field service support of networked devices (Routers, IP Protocols, etc.)

Perform service tasks in a timely and quality conscious manner including but not limited to:

pulling cable, installing connectors, mounting projects and hanging ceiling mounts

Assist next level service technicians as needed

Provide client training as needed

Adhere to and understand OSHA standards for all phases of the job

Setup and troubleshoot various video codecs and UCC devices

Travel to various job sites required

Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives

Items to Consider:

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

Effectively communicate with employees, customers and colleagues

Ability to use hand and power tools in a safe and efficient manner

Ability to work and think independently and ensuring to meet deadlines

Basic computer knowledge

Knowledge of basic signal flow for audio, video and control

Ability to manage small to medium projects

Ability to solder & crimp connectors

Minor programming capability (AMX/Creston) – changes and troubleshooting

5+ years of AV Field Experience

Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

DSP Experience (QSC/BiAmp/BSS/Symetrix)

Microsoft Teams experience/knowledge (in-depth)

Nice-to-Haves:

Minimum of a High School Diploma or equivalent preferred

Minimum of 10+ years of audiovisual integration experience preferred

Formal education in Electronics or related field preferred

Familiarity with:

oAMX Networking and Programming Essentials

Crestron Professional installation, programming and configuration

Exton Intermediate Knowledge oAVIXA CTS General Certification

OSHA 30-Hour Construction Course

Broadcast experience

RF/Wireless knowledge

Legacy equipment

UCC Certification

Network Certification

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental

Paid holidays and Paid Time Off

Enjoyable and dynamic company culture

Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Full Time