Customer Service Representative

Job Description

We are currently recruiting for a Customer Service Representative role in Burlington, NC! This is a fully on-site role. It is currently a contract role that is expected to last through the end of the year with potential to convert to a permanent role. In this role you will go through a comprehensive training program on specific products and services that they manufacture, to ensure that you are equipped with the necessary knowledge to provide customer service to clients! You will be fielding customer inquires, supporting sales team with quotes and orders, follow up on customer leads and lots of follow up!

Responsibilities:

Process customer inquiries/communications via email, phone, fax and social media.

Support the sales team to ensure customer quotes and orders are accurate and complete.

Help promote company products and services.

Attend regular customer service departmental meetings.

Coordinate and manage in house follow-ups on pending quotations, proposals and customer inquiries.

Follow-up on new customer leads as identified by management.

Aid independent reps by answering inquires, mailing literature and other materials they require.

Send literature to other customers as necessary.

Qualifications:

Bachelors degree preferred

At least 2 years of B2B customer service in a manufacturing environment

Advanced MS Office skills - particularly Excel.

Demonstrated communication skills, both written and verbal.

Ability to multi-task, prioritize and work well under pressure.

Excellent organization skills with meticulous attention to detail.

Highly self-motivated team player with a passion to succeed.

Strong self-management skills.

Takes ownership and pride in work.

Pay Details: $20.00 to $22.00 per hour

Search managed by: Kristin Yates

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Full-time