IT Help Desk Associate

Job Description

We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being “locally grown,” and credits our strength to our dedication to our customers and the communities that we serve.

Job Title: IT Help Desk Associate

Job Location: Woodbridge, New Jersey

Job Status: Full Time

Job Summary:

Ensure successful resolution of issues involving desktop, hardware and software so that end users can accomplish business tasks. Resolve end user help requests within established policies and procedures.

Responsibilities Includes:

Successfully troubleshoot issues for technical assistance, both independently and in collaboration with Senior Help Desk Analyst, using all available technical resources

Record, track and document the help desk request process, including incident information, actions taken, through final resolution

Provide exceptional customer service while supporting clients throughout headquarters and all branch locations. Support includes, but is not limited to support of laptops, desktops, printers, phone, mobile devices, LAN/WAN and email.

Follow and maintain procedures and policies to ensure security and integrity of systems, networks, and resources

Support hardware and software installation

Maintain security profiles on all users and ensure proper security for file access

Alert management to emerging trends in incidents

Assist management with reporting, analysis or testing tasks

Must meet tight deadlines and be able to work under time restraints

Support Remote Deposit capture customers with installation and troubleshooting

Responsible for complying with all relevant bank policies and procedures including the Bank Secrecy Act, Anti-Money Laundering, and government compliance, as well as those associated with consumer compliance laws, rules and regulations, as detailed in all training, educational materials and manuals provided for the position

May be required to work flexible schedule, including nights, weekends and holidays

Must maintain a valid driver's license

Use of personal vehicle may be necessary to transport equipment to and from multiple bank locations

Job Requirements:

High school diploma or equivalent required

BS degree in Computer Science, Information Systems or related field or completed coursework towards BS degree preferred

CompTIA A+ certification preferred

MCP - Microsoft Certified Professional certification preferred

Working knowledge of Microsoft Windows Server, Exchange Server and XP and Windows Install/Admin (1+ years required)

Hands-on experience with desktop and server operating systems (1+ years required)

Experience in hardware, software and network troubleshooting, installation, modification, maintenance and repair (1+ years required)

Working knowledge of major networking components, printer administration and computer hardware components (1+ years required)

Ability to lift and transfer up to 50 lbs. required

Solid analytical and problem-solving skills

Solid customer service and communication skills

Bank operations knowledge preferred

*Northfield Bank is an Equal Employment Opportunity Employer M/F/Disability/Protected Veteran*