AFR Export Agent - Indianapolis, IN

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DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at

As an Air Export Agent, you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers.

Key Responsibilities:

Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf

Prepares export documentation, including entry into Logis Air, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer

Compliant filing of AES (automated electronic system) export customs

Communicates regularly with customer in regard to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates

Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.

Ensure customer profiles are accurate and updated

Meet all KPI’s assigned and audited by the Control Tower

Skills / Requirements:

Exceptional customer service skills

Detail oriented and strong follow-up skills

Proficient with Microsoft office (Word, Excel, Outlook)

Air freight industry experience preferred

Logis Air / Cargo Wise systems knowledge is a plus

ITAR experience or Foreign Military Sales (FMS) experience is a plus

Pay Range $19,39 - $25,85 + hourly (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.

401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.

Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.

Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.

Vision: Optional coverage for exams, frames, and contacts.

Dental: Optional coverage for preventive, basic, and major services.

Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.