Hotel Operations Manager (Full-Time - Rooms Division) St. Thomas

Job Description

Job Title: Hotel Operations Manager (Full-Time – Rooms Division)

Location: St. Thomas, U.S. Virgin Islands

Employment Type: Full-Time

Job Description:

Lindbergh Bay Hotel & Villas is hiring a full-time Hotel Operations Manager to lead our Rooms Division through a strategic turnaround and into long-term stability. This is an opportunity for an experienced professional to take full ownership of Front Desk and Housekeeping operations while contributing to the hotel's overall improvement and financial performance.

We are seeking a motivated leader who understands the unique dynamics of operating in the Caribbean and is ready to deliver structure, accountability, and results.

Key Responsibilities:

Direct all day-to-day operations of the Rooms Division, including Front Desk and Housekeeping

Lead departmental teams with a focus on service excellence, cost control, and team morale

Conduct operational audits and implement efficient scheduling, payroll, and labor practices

Work closely with hotel ownership on strategic KPIs and ongoing improvement plans

Standardize operating procedures, guest service recovery, and staff development initiatives

Monitor and control financial systems including purchasing, inventory, and petty cash

Preferred Experience and Skills:

3+ years in hotel Rooms Division management

Caribbean experience or ease of relocation to remote/island setting

Strong financial acumen; able to manage and report on key cost centers

Familiarity with Roomkey PMS, Amadeus TravelClick/iHotelier, OTAs, and Sage Intacct

Compensation:

Base salary $65,000 with bonus potential

Compensation flexibility for high-impact candidates

Full relocation support and furnished apartment provided

Full-time