Dual Licensed Esthetician/Cosmetologist & Mas

Job Description

Reports To: Spa Manager

Job Purpose: To provide high-quality skincare and bodywork services, delivering personalized treatments and exceptional customer service in a calm, professional manner. Educate clients on the benefits of treatments and recommend customized spa-to-home care to enhance their relaxation and well-being.

Job Summary: Contribute to the spa team’s success by consistently offering quality skincare and massage experiences while functioning as a cohesive team member. Support company goals, including revenue growth through product sales, return clientele, education of spa-to-home care, and promoting additional spa services.

Salary: 25%-28% commission and 20% auto gratuity

People & Professional Skills

• Pleasant, nurturing personality with a client-focused approach.

• Interact respectfully and professionally with guests and team members.

• Strong attention to detail and commitment to exceptional guest service.

• Reliable, self-motivated, and team-oriented with a strong work ethic.

• Maintain a polished, professional appearance and uphold all spa standards.

• Engage in ongoing training, team meetings, and industry involvement opportunities.

Guest Experience

• Create a serene, safe, and welcoming environment for guests.

• Thoughtfully address guest concerns and provide solutions, even under pressure.

• Continuously improve service quality through feedback and self-assessment.

• Follow up with and report guest feedback to management as needed.

Spa Experience & Operations

• Evaluate clients’ needs, skin conditions, and preferences to customize treatments.

• Provide professional and personalized facials, body treatments, waxing, and massage services, including Swedish, deep tissue, hot stone, and prenatal, adhering to licensing standards and spa protocols.

• Educate guests on the benefits of skincare and massage, recommending appropriate spa treatments and at-home care products.

• Stay informed on the latest industry techniques, trends, and product innovations.

• Maintain spa records and inventory levels in skincare and massage departments.

• Promote and sell retail products to guests, striving to exceed sales goals.

• Ensure treatment rooms are cleaned, stocked, and organized according to state board guidelines. Leave each space better than found.

• Communicate ideas or concerns to the Spa Manager promptly.

• Stay updated on all spa offerings and procedures.

• Complete miscellaneous projects as assigned by management.

AVAILABILITY

• Flexible schedule, including nights and weekends.

EDUCATION AND EXPERIENCE

• Must have a valid Wisconsin Esthetics or Cosmetologist with Skin Care and Nail Focus and Massage Therapy license.

• 1-2 years of experience in a spa setting preferred.

This role offers the opportunity to utilize both esthetic and massage therapy skills in a dynamic, team-oriented spa environment while providing guests with a high level of service and care.

Full-time