Call Center Representative

Job Description

Description

Job Description: As a Call Center Representative at XTalk Prep, you will be the first point of contact for our clients, providing excellent customer service and resolving inquiries in a professional and efficient manner. You will handle both inbound and outbound calls, addressing customer needs and offering solutions to ensure satisfaction.

Key Responsibilities

Duties and Responsibilities:

Answer inbound customer calls and provide assistance with inquiries, service information, or issue resolution.

Make outbound calls to follow up with clients and provide additional information or solutions as necessary.

Document all customer interactions in the company’s database to ensure accurate records are maintained.

Handle customer complaints and escalate issues to the appropriate department when needed.

Provide clear and accurate information about XTalk Prep’s services and offerings.

Meet individual and team performance targets, including call resolution time and customer satisfaction.

Collaborate with team members to improve processes and ensure consistent service delivery.

Skills, Knowledge and Expertise

Required Skills & Abilities:

High school diploma or equivalent; additional education or customer service training is a plus.

Prior experience in a call center or customer service role preferred.

Strong verbal communication skills with the ability to engage and assist customers effectively.

Problem-solving skills and the ability to think quickly in fast-paced situations.

Familiarity with CRM software or call center systems is beneficial.

Ability to multitask and manage time effectively while meeting performance goals.

Positive attitude and a commitment to providing outstanding customer service.

Benefits

Benefits:

401(k) plan with employer matching.

Accidental Death & Dismemberment (AD&D) insurance.

Dental insurance coverage.

Disability insurance for financial protection.

Bonus opportunities for high performance.

Opportunities for career growth and professional development.

A supportive, team-oriented work environment.

Full-time