Lead UX Designer

Job Description

Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. Together, we are changing the world's relationship with financial services. At Kunai, we help our clients modernize, capitalize on emerging trends, and evolve their business for the coming decades by remaining tech-agnostic and human-centered.

We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a UX Designer, you'll have the opportunity to be on the forefront of building this business and bring these tools to market.

We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day activities.

The Design team is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment and learn, we would love to hear from you.

What You'll Do:

As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning

Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences

Translating complex ideas into understandable concepts that evolve and enhance the product experience

Engaging in portfolio prioritization to help set the strategy and product road map for the team

Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset

Leading & Developing Teams

Building and leading successful teams through career development by mentoring, coaching, and elevating others

Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovering & Delivering

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Driving end-to-end product design by:

Working with researchers to understand customer needs and define opportunities through usability and empathy studies

Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

Storytelling and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualification

At least 5 years of experience with User Experience design

Preferred Qualifications

Experience designing for cross channel experiences

Experience working with a variety of business partners and delivering outcomes

Familiarity with design and prototyping tools, such as Sketch and/or Figma

Experience managing a cross-functional team

Salary Range: $140,000 - $195,000 annually

Our success over the past 20 years is rooted in our exceptional team, which thrives in a culture of collaboration, creativity, and continuous learning.

We are proud to offer our employees a range of benefits, including competitive compensation, professional development opportunities, and flexible work arrangements, all designed to help them thrive. As we continue to expand, we remain committed to cultivating an environment where people feel valued, have a voice, and are given the tools to grow—both personally and professionally—while pushing the boundaries of innovation in the fintech industry.

Full-time