DevOps Manager

Job Description

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world's leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You'll Do

The DevOps Manager reports to the Manager of Platform Services and plays a key role in scaling and evolving our DevOps function across a fully remote, globally distributed team. This leader will oversee the design, automation, and optimization of our cloud infrastructure — primarily within AWS — with a strong focus on reliability, observability, and operational excellence.

You'll collaborate closely with cross-functional teams to implement and enhance CI/CD pipelines, infrastructure as code practices, and Kubernetes orchestration, while fostering a culture of innovation, accountability, and continuous improvement. Success in this role requires both technical depth and the ability to align nearshore and offshore resources around shared goals in a dynamic, high-growth environment.

Your Impact

Lead and mentor a distributed team of DevOps engineers, fostering a culture of collaboration, accountability, and continuous learning in a remote-first setup.

Design, build, and maintain highly available, scalable, and secure infrastructure on AWS, using services like ECS, Lambda, Aurora, CloudFormation, and CDK.

Manage and optimize Kubernetes clusters, ensuring performance, scalability, and reliability.

Drive best practices for CI/CD, infrastructure as code (IaC), monitoring, and cost optimization across environments.

Collaborate with cross-functional teams - including developers, QA, and security across nearshore and offshore time zones - to align goals, improve platform resilience, and deliver value at scale.

Develop operational policies, runbooks, and documentation to support consistency and resiliency across global teams.

Act as a liaison between engineering, operations, and leadership to drive DevOps strategy and execution.

Stay current on emerging DevOps tools, trends, and architectural patterns, and advocate for strategic adoption where they add value.

What You Bring To The Table

5+ years of experience in DevOps or SRE roles, with at least 2 years in a technical leadership or people management capacity.

Significant hands-on experience with AWS, including ECS, Lambda, Aurora (RDS), CloudFormation, and CDK.

Strong understanding of Kubernetes architecture, management, and performance tuning.

Expertise with observability and monitoring tools like SumoLogic and Datadog.

Proven success leading remote, globally distributed DevOps teams (including nearshore and offshore support models).

Proficiency in scripting and automation (e.g., Bash, Python).

Deep understanding of CI/CD pipelines, GitOps workflows, and infrastructure automation.

Strong interpersonal and communication skills, especially in distributed team environments.

AWS certifications (e.g., Solutions Architect, DevOps Engineer).

Experience with other IaC tools (Terraform, Pulumi).

Familiarity with distributed databases, DR planning, and high availability systems.

Experience in fast-paced environments, with a startup or global enterprise background.

Experience in supporting a 24/7 enterprise environment with on-call rotations.

Pay Range for this Position:

$167,000—$180,000 USD

Location

This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours (9:00 am - 5:00 pm CT). While we offer flexible work schedules, team members are expected to be available for essential meetings that occur during those hours unless otherwise discussed with your manager.

What We Bring To The Table

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That's why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We're a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we're here to support what's next.

We Value A Diverse Workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at .

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.

Full-time

Fully remote