Front Desk Agent

Job Description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.

Duties & Responsibilities:

Greet and register guests in a friendly manner

Assist in taking reservations, pre-registrations, and room blocking

Assist large groups upon arrival

Assist guests in finding dining, shopping, and other "hidden gems" nearby

Be the first to handle and resolve guest issues

Process payments according to procedure

Upsell additional facilities and services

Performs all check-out tasks

Ensure all cash, checks, and credit card balances at the end of each shift

Answer questions and cater to any guests needs

Communicate internally with other departments when necessary to resolve a guest concern or request

Additional tasks may be assigned at any given timeRequirements:

Qualifications:

High school Diploma or equivalent

Hotel Front Desk experience preferred

Experience with hotel reservations software

Experience with Microsoft Windows

Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction

Positive, upbeat demeanor

Excellent communication and organizational skills

Team-oriented

Ability to stand for 8 hours at a time

Ability to lift 20 lbs. on occasion

Benefits:

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.

Lead with Heart - Be kind, passionate and hospitable.

Be Accountable - Take ownership and deliver results.

Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.

Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Full-time