Front Desk Agent, Fall River Resort - Estes Park

Job Description

$18/hr Front Desk Agents - Estes Park

Fall River Village is a luxury mountain resort destination with a mix of 86 vacation cabins, condos, and townhomes located in Estes Park Colorado. Our event center, SkyView at Fall River Village will provides the ability for our guests to host an event of up to 115 people in a sophisticated modern mountain setting with spectacular views.

Responsibilities:

Key responsibilities of a Front Desk Agent include:

Checking guests in and out of the hotel in an efficient, courteous and professional manner

Ensuring that special requests are noted and fulfilled

Communicating with all departments regarding in house VIPs and any special requests/needs

Promoting and selling special hotel programs, special rate packages and upgrades when appropriate

Interacting with crew members in a professional manner, assisting other departments with necessary information

Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.

Managing and resolving all guest complaints and compliments in a professional and courteous manner

Listening and responding to guest inquiries using a positive, clear speaking voice

Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements:

The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

The minimum qualifications for this position are:

High school degree or equivalent

Strong computer skills

Pleasant telephone demeanor

Opera experience preferred

Ability to handle stressful situations in a calm, professional manner

Ability to stand, walk and move around during the entire shift

Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

Full-time