Front Desk Manager

Job Description

The Fitness Equation is looking for a professional, performance-driven Front Desk Manager:

Key Responsibilities

Providing world class customer service during daily interaction with club members and guests, greeting them with friendly, enthusiastic attitude and getting to know them by name

Maintaining Front Desk staff schedules, hiring and training to ensure Front Desk staff coverage and punctuality, particularly with opening and closing the club on time daily

Answering telephones and emails and communicating information to members, guests, and staff in a professional manner

Checking in members and and guests and transitioning them to other areas, departments, and staff of the club

Selling and training staff to sell products and services available at the front desk such as towel service, drinks, TFE apparel, etc.

Addressing member and guest issues in a professional, calm and controlled manner, transitioning issues which require escalation to management as needed ensuring issues are documented per club policy and issues concerning safety are addressed per club policy

Maintaining a clean and organized front desk and lobby work area, also reporting on cleanliness and maintenance needs in club

Completing Front Desk staff timesheets for payroll and submitting them on time

Communicating company information (company goals, policies, procedures, etc.) to Front Desk staff

Creating and maintaining a phone/email/text tree for Front Desk staff and other staff the Front Desk needs to contact routinely

Qualifications

H.S. diploma or GED minimum

Preferred Qualifications

B.A. or B.S. in recreation, fitness, business, or related field preferred.

Previous experience in the fitness industry

TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.

Full-time