Document Specialist

Position: Document Specialist/Customer Service

Location: Owensboro, KY

Duration: 6+ months, with possible extension

Pay rate: $22.00-24.00/hr on w2

JOB SUMMARY:

Primary Duties and Responsibilities:

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.

Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.

Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Processing income checks and packages for Assumptions and Subordinations.

Mailing out packages for Assumptions and Subordinations.

Assisting in a phone queue to help answer questions to customers associated with Assumptions and Subordinations.

They will be expected to Complete checks same day, scan all packages same day and stay within SLA.

There are currently 30 employees in this department and Candidate will interact with Customers, internal/external clients, phone and email.

Internal face-to-face with peers and on-site management.

Required skills:

Great customer service and communication skills, ability to work in a high-pressured environment, ability to multi-task, great teamwork

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.