Service Manager

Xylem's Service Manager is responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development. This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives.

This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Create and maintain safe working environment and culture within the organization

Take care of company property

Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills

Demonstrates high impact culture through innovation, accountability and empowerment

Is agile in responding quickly to customer issues

Operational and strategic management

Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

Ensures cost/revenue support the financial goals of the P&L

Provides proactive direction to commercial teams to ensure service center objectives are achieved

May provide direct supervisor to sales and other commercial colleagues

Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

Some travel required

20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

Driver Application for Employment

Motor Vehicle Report (MVR)

Driver Forms:

Driver Disclosure and Release

Employee Applicant Drug and Alcohol Statement

FMCSA Certificate of Awareness

Driver Certificate of Violations

Driver Statement of On Duty Hours Road Test

Copy of Driver’s License

Copy of Medical Certificate

QUALIFICATIONS:

Education Requirements: Bachelor’s degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree

Experience Requirements:

Ability to obtain all required customer clearances (TWIC, DISA, etc.)

Industrial or commercial process water experience required

Clean driving record

5 to 7 years of technical work experience or 3 years of industry specific experience

Combined with 3 years of leadership/management experience

Skill Requirements:

Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions

People management

Ability to communicate up/down/across

Ability to lead and motivate teams

Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers

Ability to defuse situations at a customer or internal issue.

Day in the Life: The company's focus is on water solutions, including transporting, treating, and testing water to ensure its quality. Evoqua aims to optimize water and resource management for its customers and communities worldwide. Travel to customer job sites, ensuring employee safety is a priority, involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives. Ability to lift up to 50 pounds. Regularly required to sit or stand, reach, bend and move about the facility or customer job site. Regularly required to listen, talk to, and see employees and customers on a daily basis

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position