Front Desk Supervisor

Company Description

Infinity Hotels LLC is a hotel management company specializing in acquisitions, operations, and maximizing performance and profitability for hotel properties. Strategic planning involves assessment, formulation, implementation, and evaluation to achieve success metrics focused on guest satisfaction, profitability, and associate retention.

Role Description

This is a full-time on-site role as a Rooms Operations Manager: Front Desk at Infinity Hotels LLC, located in Trumbull, CT. The role involves overseeing day-to-day operations of the front desk area, managing staff, addressing guest inquiries and concerns, ensuring smooth check-in and check-out processes, and maintaining high levels of guest satisfaction.

Qualifications

Customer service, Communication, and Problem-solving skills

Knowledge of hotel operations and front desk management

Experience with reservation systems and check-in/check-out procedures

Ability to multitask and work in a fast-paced environment

Leadership and Team management skills

Attention to detail and Organizational skills

Proficiency in Microsoft Office Suite

Previous experience in the hospitality industry is a plus