Customer Service Specialist

Company Description

National Screening Bureau (NATSB) is your trusted partner for comprehensive background checks, including ID verification, national and local criminal searches, 50 state sex offender searches, motor vehicle reports, and employment credit reports. Utilizing one of the largest private-sector criminal history databases, we provide the most accurate data available. NATSB is committed to creating safe and productive environments for businesses, non-profits, and especially for children. We offer affordable services to help organizations implement reliable screening programs, and our dedication shows in the personal service and expert advice provided by our screening specialists.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Wichita, KS. The Customer Service Specialist will be responsible for handling customer inquiries, providing exceptional support and ensuring customer satisfaction. Daily tasks include addressing customer issues via phone and chat, and drug testing collection services.

Qualifications

Skills in Customer Support and Customer Service

Ability to ensure Customer Satisfaction and enhance Customer Experience

Proficient in Phone Etiquette

Excellent communication and interpersonal skills

Ability to work effectively in an on-site environment