Implementation Consultant

About Unlimited:

Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we’ve been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.

Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we’re headed, how we’re getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Consultants join our Client Services department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction.

Minimum Qualifications:

Bachelor’s Degree in Business Administration or relevant field required

Eligible to work in the United States without visa sponsorship

Associate Implementation Consultants Characteristically Have:

Strong verbal and written business communication skills

Ability to manage multiple tasks with varying priorities

Strong organizational and problem-solving skills

Self-motivator with strong time management skills

Strong customer service skills

Minimum of 1 year of software implementation and training (or other relevant experience) and is highly successful in their current role

About the Job:

As an Associate Implementation Consultant on our Revenue Cycle Performance team, you will be ensuring the success of our national client base of cancer treatment centers, implementing and training our customized software solutions. We are seeking personable, responsive, motivated team members to join both our expanding, close-knit team of professionals! Implementation Consultants work directly with new and existing customers to ensure their system configuration and workflows are as efficient and effective as possible.

Duties and Responsibilities:

Provide onsite training support as needed

Conduct on-demand remote product and process training for internal and external customers

Coach clients through implementing workflow changes

Product implementation and configuration

Responding to client inquiries via telephone and e-mail using internal case management software

Facilitating service and product delivery satisfaction through cross-functional team collaboration

Identifying high-priority issues and responding with a standardized escalation process

Building proficiency on Unlimited Systems’ software products and service offerings

Leveraging Unlimited Systems’ tools, processes, and standards

Travel up to 75%

Compensation Plan:

Full-time position - base salary commensurate with skills/experience, plus travel incentive(s)

Structured annual bonus program

Company matching 401(k)

Employee Health and Dental insurance premiums fully paid by Unlimited Systems

Perks:

Recognized Top Workplace

Hybrid work environment – primarily work from home with intermittent in-office touchpoints

Professional training opportunities

Fun team-building and community involvement activities

Modern office with company-provided beverages

Fitness, entertainment, dining, and shopping options near office headquarters

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit