Program Manager

Technology Program/Project Manager (Hybrid – 4 Days Onsite)

Location: Hybrid (onsite 4 days/week)

Contract through EOY

A leading technology organization is seeking a Senior Technical Project or Program Manager to join their Firmware Delivery team. The successful candidate will manage the delivery of software and hardware solutions across a wide range of router platforms, contributing to platform enhancement, feature delivery, ongoing maintenance, and release management.

This role is hands-on and delivery-focused. Candidates must have strong SDLC experience (from requirements through deployment), be proactive, adaptable, and capable of working through technical and interpersonal challenges.

Key Responsibilities:

Manage the end-to-end delivery of technical features across platform, feature, maintenance (BAU), and release management streams.

Serve as the liaison between development, QA, deployment, product teams, and external vendors.

Own planning, execution, issue tracking, risk management, and communication across multiple router firmware projects.

Write, manage, and track requirements (TRDs/PRDs), ensuring all are documented in JIRA and communicated to relevant stakeholders.

Support sprint planning, feature releases, and ongoing coordination between internal and external teams.

Provide concise and accurate status updates to technical and non-technical stakeholders.

Troubleshoot gaps in process and communication; implement improvements with urgency and ownership.

Required Qualifications:

5–10+ years of experience in technical project/program management roles.

Proven ability to manage projects through the full SDLC, from gathering requirements through delivery and deployment.

Experience delivering software or firmware (not just infrastructure or upgrades).

Familiarity with JIRA and working knowledge of SQL or JQL is a plus.

Ability to drive clarity when dealing with incomplete requirements or unresponsive stakeholders.

Strong written and verbal communication skills across all levels of the organization.

Comfortable managing process definition and documentation from scratch (e.g., TRDs, PRDs).

Experience supporting the delivery of projects involving hardware such as routers is a strong plus.

Must thrive in a fast-paced, high-ownership environment with minimal hand-holding.

Nice to Have:

Previous experience with hardware product delivery (e.g., WiFi 6/6E/7 routers)

Experience working with Scaled Agile or blended delivery environments

Demonstrated ability to jump into ambiguous projects and move them forward from day one

Interview Process:

Video screening

Questions may include:

• Your approach to resolving delivery challenges

• How you stay current with delivery best practices

• Specific examples of SDLC ownership

• Experience managing hardware/software product delivery