Operations Manager

Job Title: Operations Manager

Location: Multi-Unit – Regional Oversight (Travel Required)

Reports to: President of Operations

Company: Confidential

Overview:

A well-established, growing restaurant group is seeking an experienced Operations Manager to oversee daily operations across multiple locations. This role is pivotal in driving operational excellence, enhancing the guest experience, and supporting sustained business growth. The ideal candidate is a dynamic leader with deep industry knowledge, a hands-on management style, and a commitment to excellence.

Key Responsibilities:

Provide strategic leadership and operational oversight to regional and district managers, fostering a performance-driven, guest-centric culture.

Monitor and assess restaurant performance through KPIs to identify trends, improve efficiency, and drive profitability.

Collaborate with field leadership to maintain rigorous standards in service quality, food safety, cleanliness, and customer satisfaction.

Implement and refine operational policies and systems that enhance consistency, streamline processes, and support financial objectives.

Conduct regular site visits to ensure compliance with brand standards, safety protocols, and local/state regulations.

Partner with regional teams to troubleshoot operational issues and support with resources and solutions.

Analyze financial performance including sales, labor, and cost controls, ensuring achievement of fiscal targets.

Lead training initiatives and development programs to elevate team capability, performance, and retention.

Coordinate with cross-functional departments (Marketing, HR, L&D, Finance, etc.) to support integrated business goals.

Stay abreast of restaurant industry trends and innovations, identifying and applying best practices.

Report on performance metrics, challenges, and strategic recommendations to senior leadership.

Qualifications:

Bachelor’s degree in Business Administration, Hospitality, or related field preferred.

Proven multi-unit operations experience within the restaurant or hospitality industry.

Strong leadership, communication, and organizational skills.

Demonstrated success in managing financials, leading teams, and driving results.

Proficiency in analyzing data and making evidence-based operational decisions.

Must be comfortable with regional travel and working in a fast-paced, dynamic environment.

Valid driver's license required.

Physical Requirements & Work Environment:

Ability to lift up to 75 lbs occasionally.

Routine standing, walking, bending, and driving.

Work involves both indoor and outdoor environments, with sporadic physical activity.

Requires travel to various restaurant locations on a regular basis.