Network Operations Engineer

Direct Hire

USC only

A Tier I/II Network Operations Center (NOC) Engineer is needed for a hybrid role based in Nashville, TN. The position focuses on delivering high-quality technical support within a fast-paced service provider environment. Candidates must demonstrate strong customer service skills and technical proficiency in monitoring, maintaining, and troubleshooting network systems.

Key Responsibilities

Provide engineering-level technical support via phone, email, and ticketing platforms.

Monitor network infrastructure, respond to alerts, and restore service within SLAs.

Troubleshoot routers, switches, wireless access points, and security appliances.

Manage multiple incidents with accurate documentation and communication.

Escalate unresolved issues and assist in infrastructure upgrades.

Contribute to internal documentation and participate in after-hours on-call rotations.

Required Qualifications

Strong customer service and communication skills.

Hands-on experience with Fortinet FortiGate firewalls.

4+ years in technical support or NOC environments.

2+ years of LAN/WAN network troubleshooting experience.

Familiarity with DNS, SMTP, SNMP, and network monitoring.

Experience with VoIP systems is a plus.

Proficiency with ticketing systems and Microsoft Office Suite.

Education & Certifications

Bachelor’s degree in IT or equivalent experience.

Preferred: Cisco CCNA, Fortinet NSE 3/4, ITIL Foundations.

Work Environment

Hybrid role requiring regular onsite presence in Nashville, TN.

Participation in rotating on-call support is required.