Application Support Engineer

Application Support Engineer

Morristown, NJ (Onsite)

Full Time

Job Description:

Technical Support Requirements:

Build, maintain and troubleshoot business rules

Build, maintain and troubleshoot custom print forms

Manage user groups and permissions, Manage versions and releases

Monitor system performance, logs etc. Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc.

Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass

Manage reporting database and data warehouse

Business rule writing for new issues that arise per the Market and the business model

Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.

Business Support Requirements:

Run Hotlist daily

Build and maintain Crystal Reports for scheduler

Maintain service passwords at vendor and in LOS, Maintain business contacts in LOS (payees, employees, etc.)

Collaborate with cross-functional partners to ensure alignment on priorities.

Microsoft SQL server, Monitoring Tools – Solarwinds, BOTs, Documentation – ServiceNow, Confluence

Understanding of networking, firewall, IP segmenting, whitelisting etc.

Disaster Recovery, BCP, Incident/Change Management