Client Engineer

Job title: End User Services Support Engineer/Help Desk Engineer

Total Comp (base + cash bonus): 150,000-400,000, candidate dependent

Work Model: 5x a week in office Manhattan based

Summary: A top tier hedge fund and trading firm is looking for an end user support engineer or help desk engineer to join their growing team focused on providing exceptional white glove service. A relevant candidate will have experience supporting a Windows environment and the full Microsoft suite of applications. Powershell strongly preferred.

Responsibilities:

Document, track, and monitor the problem to ensure a timely resolution.

Maintain and support desktop PCs, laptops, hardware, software and operating systems..

Automate routine tasks using PowerShell scripts.

Manage and deploy software using SCCM.

Administer and troubleshoot Intune configurations, scripts and compliance policies.

Administer and troubleshoot JAMF policies and configurations

Identifying, diagnosing, researching, tracking and resolving complex technical problems

Escalating issues and facilitating user assistance from third parties or other IT groups as needed

Providing excellent customer service experiences for all end users, traders and senior leadership

Escalating, coordinating and managing incident response for critical firm-wide issues

Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility

Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate

Qualifications:

At least 5 years of experience from within an IT helpdesk environment required

Strong customer service skills

Experience with SCCM for software deployment

Proficiency in PowerShell scripting

Knowledge of network principles and ability to troubleshoot basic network issues

Knowledge of Intune for device management, including autopilot and configuration. Expert knowledge of MDM enrollment, which include BYOD, and corporate device management

Experience supporting users in virtual desktop environments is a plus

Strong IT troubleshooting techniques

Ability to automate processes and improve efficiency

Expert knowledge of Windows, MacOS, Linux, iOS, Android

Functional knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN

Functional knowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A/V issues, and conference room issues.

Desired Skills and Experience

SCCM

Intune

MS

Microsoft

O365

M365

Exchange

Intune

MDM

Airwatch

JAMF

Mac

Windows

Powershell

Support Engineer

End user services

Azure

Acive Directory

Citrix

Outlook

SharePoint

Teams

Zoom

A/V