Front Desk Receptionist

The primary responsibility of the Customer Service Receptionist role is answering phones calls to assist individuals and provide solutions to those who are contacting Judge. The role serves as a professional representative for The Judge Group. The Customer Service Receptionist reports to the Administrative Supervisor.

Primary Responsibilities:

Corporate Phone Systems

Answers internal and external phone calls in a clear, concise, professional manner and assisting callers to find their resolution.

Transfers calls to their proper location

Analyzes calls to help find the callers proper solutions

Lobby Maintenance

Greets guests in a positive and welcoming manner

Tracks incoming packages & notifies recipients

Maintains contact logs (Judge India, Judge employees, etc.)

Builds maintenance calls when necessary

USPS Mail

Sorts and organizes of USPS mail (including subtenants)

Delivers USPS mail to department/cubicles

Stamps of outgoing mail

Delivers outgoing mail to proper delivery service

Stocking of supplies

Stocks printer station supplies (paper, folders, office stationery)

Distributes needed ink

Advises when supplies are needed

Development and Additional Responsibilities

Stays current with industry trends and best practices through regular research and professional development

Develops and maintains relevant skills

Performs any other duties and tasks as assigned by management

Required Competencies:

Collaborative Partner

Customer Service

Detail Oriented

Interpersonal Communication

Time Management

Experience Requirements:

High School education required

Retail or Customer Service experience is preferred