Customer Success Manager

Customer Support Account Manager

On-site in Fort Worth, Texas

We’re looking for a technical powerhouse and project execution pro to step into a hybrid role that combines customer success, technical scoping, and hands-on project coordination. As our Customer Support Account Manager, you'll partner with Enterprise Account Managers post-sale to turn client needs into fully executed upgrades, refreshes, and rollouts—on time, on budget, and with zero surprises.

What You’ll Do:

Bridge the gap between the sales handoff and flawless project delivery for enterprise clients

Scope technical upgrades and service add-ons (think AV, hardware, systems monitoring, etc.)

Work cross-functionally with procurement, scheduling, and engineering teams to drive execution

Own the project timeline from kickoff to completion, making sure nothing falls through the cracks

Visit client sites to validate needs, assess scope, and track progress

Serve as the technical point of contact and make sure every detail aligns with client expectations

This Role Is Not:

A sales or business development role (we’ve got a team for that)

A high-touch customer success job—your focus is execution, precision, and results

What You Bring:

Strong technical chops—especially in AV/IT, hardware, or system deployment environments

Experience leading customer-facing projects or technical implementations

On-site availability within the Dallas-Fort Worth area

Self-starter mentality with next-level organization and follow-through

Bonus: Experience in fast-moving tech, integration, or enterprise operations environments