Part Time Customer Support Representative

Customer Support Representative – Part Time

Part-Time 20 hours a week, in person in Orem, UT $15 an hour

Afternoon shift, 12:00 PM – 6:00 PM

In your interview, we will discuss your availability to create your work schedule.

Nexio is seeking a dedicated Customer Support Representative to join our eclectic, high energy and talented team. This role involves developing the technical expertise required to effectively address merchant inquiries while maintaining a positive attitude that ensures a satisfying customer experience.

Responsibilities

Handle inbound customer calls

Resolve customer issues using provided training and resources

Build rapport and effectively problem-solve with customers

Provide valuable feedback to Managers, Product Managers, and other stakeholders

Qualifications

Strong attention to detail

Excellent verbal and written communication skills

Active listening abilities

Professional and positive attitude

Previous customer support experience (preferred, but not required)

Ability to work well both independently and in a team environment

What is Nexio?

Nexio provides payment service solutions for a variety of clients, from ecommerce merchants to software platforms. Our goal is to empower businesses with the tools they need to optimize payment revenue and adapt to dynamic market needs. We aim to be a partner, advisor, and innovator, dedicated to adding value to every client's business.

Benefits

10 days of PTO accrued at 3.34 hours per pay period (depending on hours worked)

5% 401k match

Flexible Scheduling

Opportunities for Advancement

Free therapy for employees and their dependents

Barber, Chiropractor, Massage Therapist, and Nail Tech on-site

Costco snacks for days!