Entry level IT Specialist

Job Description

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Description:

Were looking for a proactive and detail-oriented IT Support to join our team. This hybrid role combines hands-on IT support with account and billing management, customer service, and basic system maintenance. Ideal for someone who thrives on variety, problem-solving, and helping others, this position is critical to keeping both our technical operations and customer relationships running smoothly.

Key Responsibilities:

Monitor and maintain computer systems, hardware, and networks

Install, configure, and support hardware, software, printers, scanners, and other devices

Provide front-line customer service support to resolve user issues and inquiries

Troubleshoot basic hardware, software, and connectivity problems

Perform routine maintenance and identify opportunities for system improvements

Manage customer accounts and billing tasks, including processing updates and resolving issues

Assist with financial data entry and help generate accurate reports

Communicate effectively with vendors, clients, and internal teams

Test, evaluate, and help implement new technologies

Ensure timely response to service tickets and support requestsQualifications:

Bilingual English/Spanish (required)

1+ year of Help Desk or IT support experience (Preferred)

1+ year of experience with Windows environments (Preferred)

Experience or familiarity with account/billing systems (Preferred)

Basic maintenance understanding and troubleshooting

Strong communication and customer service skills

Solid troubleshooting and problem-solving abilities

Willingness to travel up to 100% (Preferred)Why Join Us?

A dynamic and supportive work environment

Opportunities for cross-functional experience in IT and business operations

The chance to grow your skills while making a real impact every day

Full-time