Sr Helpdesk Technician

Job Description

Description:

Powder River is seeking a Senior Computer User Support Specialist in the Alexandria, VA area to help support our customer base. A successful candidate will provide end-user support for PC and server applications as well as end user hardware. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Support responsibilities include software installation and configurations. Requirements:

Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

Troubleshoot user issues.

Contribute to process development within the functional area and where the functional area connects to other operational processes.

Work closely with team members to solve technical problems in a timely fashion.

Qualifications:

Strong collaboration and teaming skills

2+ years of IT technical support experience

Non-Negotiable Requirements:

Active Secret Clearance

CompTIA A+ or better

2 years minimum experience

Nice to have skills:

DoD IT Helpdesk experience

VIP support experience

Cisco Video Teleconference (VTC) experience

Microsoft Office 365 apps experience

ServiceNow ticketing experience

Practical knowledge of Agile and ITIL frameworks

Technical Environment: Working with End- Users, (1500+) working with printers, printer support, fixing operating systems, general file issues and equipment issues.

A notification to prospective applicants that reviews, and tests for the absence of any illegal drug as defined in 10 CFR 707.4, will be conducted by the employer and a background investigation by the Federal government may be required to obtain an access authorization prior to employment, and that subsequent reinvestigations may be required. If the position is covered by the Counterintelligence Evaluation Program regulations at 10 CFR part 709, the announcement should also alert applicants that successful completion of a counterintelligence evaluation may include a counterintelligence-scope polygraph examination.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Full-time