Desktop Support

Job Description

Role : Technical Support Analyst 4

Location: Richmond, VA (Onsite) – Only Local candidates

Job ID: 759390

Interview Mode: In Person Only

Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:

1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.

2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.

3. Assist with escalating highly impactful tickets with the VITA help desk.

Typically, tickets will be related to issues with:

1. User identity management

2. End user devices such as PCs or printers

3. Network issues at agency locations

The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.

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