Network Operations Center Technician

Job Description

Job Summary:

The Network Operations Center Technician will rely on excellent customer service, problem-solving, and communication skills to provide support to resolve most day-to-day technical issues. Success in this role requires a well-rounded individual with a genuine enthusiasm for technology and a keen interest in helping both internal and external customers by resolving their service needs.

Duties/Responsibilities:

Provide monitoring and support of complex network environments, applications servers, and voice & data services using a combination of monitoring tools to ensure availability.

Monitor, triage, and log incidents using applicable ticketing systems.

Troubleshoot and resolve customer incidents in a timely and efficient manner through the utilization of various networking analysis tools.

Document and escalate, as appropriate, all relevant incidents to management based on complexity or time constraints.

Assume the designated responsibility that is assigned during an incident or network event.

Provide a high level of customer service through developing excellent customer relationships.

Act as an escalation point for other departments and provide mentoring, training, and coaching.

Required Skills/Abilities:

Working knowledge of LAN, WAN, and circuit diagnostic equipment and tools

Understanding of OSI model and layers

Knowledge of high speed data, VOIP and IP video protocols and experience with associated network monitoring

Education/Experience:

Bachelor’s degree in current technical discipline or 4 or more years of hands-on experience in Information Technology or Network Operations is encouraged.

Excellent communication skills

Must have a clean driving record and the ability to pass a criminal background check.

Physical Requirements:

Must be able to sit at a desk for extended periods, working at a computer up to 10 hours per day.

Ability to communicate orally and in writing.

Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment.

Equal Opportunity:

i3 Broadband is an equal-opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.

Full-time