OSC Technician, Network

Job Description

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

OSC Technician, Network Role:

As a member of CoreSite’s Operations Support Center (OSC) team, and reporting to the OSC Network

Manager, the OCS Network Technician will be responsible for a variety of IP and Telecom Engineering

support, performing network related troubleshooting and configuration. Management of network and

facility maintenance scheduling, customer and staff maintenance inquiries, and monitoring a wide variety

of systems and devices on various platforms. The role will be able to manage small projects

independently.

We are currently hiring for the Night Shift: 1:00am - 9:30am EST/ 10:00pm - 6:30am PST Tuesday - Saturday

Duties:

Support of the Telecom and Network infrastructure environment, 24x7 on-call support may be required

Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications

Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)

1st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site & Inter-site)

2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)

Continuous improvement of overall network to strengthen network reliability and scalability

Provide support on special requests such as rDNS name change, sFlow data, traffic utilization

Manage IPAM Database

Participate in the documentation of network configurations, procedures and troubleshooting steps

Review/Implement maintenance requests and analyze for risk to customers from a global perspective - Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications. Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope

Responsible for monitoring CoreSite’s Data Center network equipment, critical systems and infrastructure. Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems. Escalate high risk alarms if required

Provide dedicated alarm monitoring for specific maintenance events as they occur. Work directly with the local field operations team performing the maintenance to ensure the

MOP is adhered to and uptime is maximized.

Provide Tier 2 troubleshooting input during an event related to the power and cooling plant

Manage facilitation of a high severity incident bridge -Determine appropriate resources to engage and notify to join the bridge. Provide OSC incident notifications to the appropriate groups impacted. Deliver internal incident broadcast to Senior Management. Maintain incident records during an event

Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate

Provide day-to-day customer support as needed while on shift

Provide day-to-day support and training to CoreSite team members related to the network

Perform other duties as specified in the Standard Operating Procedures and/or as directed by

CoreSite Management

Travel to other CoreSite data center for onsite support and/or maintenance

Promote and demonstrate the behaviors consistent with CoreSite’s culture and values

Other projects and duties as assigned

Requirements

Knowledge, Skills & Abilities:

A flexible schedule with the ability to work onsite, non-standard business hours and weekends as needed

Familiar with Computerized Maintenance Management Systems

Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration

Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc.

Good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc.

Experience working with test instruments such as EXFO, JDSU, source/power meter, etc.

Good understanding of the OSI Reference Model

Good understanding of digital hierarchy: DS0, DS1, DS3 and SONET networks

Experience working with SONET network elements

Experience working with DWDM

Good understanding of Peering or experience working with Internet Exchange Points

Experience dealing with Tier 1 & 2 carriers, ISPs, etc.

Understanding of copper and fiber cabling

Technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems

Excellent written and verbal communications skills

Strong attention to detail and organizational skills

Strong problem solving and troubleshooting skills

Proficient with MS Office Suite with emphasis in Outlook, Excel, Word and Visio

Willingness to learn in a fast-paced, often changing environment, adapts well to new processes and procedures and work well under pressure

Proven ability to work independently with little supervision

Ability to take initiative and work with a sense of urgency that puts the customer first

Ability to type 50 wpm; general computer skills are essential

Education/Experience:

Experience working in a data center environment

At least 3 years of networking experience with Brocade and Cisco OS or equivalent

At least 3-5 years’ work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred

Bachelor’s or trade school degree preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the job’s essential functions. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Ability to stand 1/3 – 2/3 of the time

Ability to walk 1/3 – 2/3 of the time

Ability to sit 1/3 – 2/3 of the time

Ability to climb and balance 1/3 – 2/3 of the time

Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time

Ability to reach with hands & arms 1/3 – 2/3 of the time

Ability to smell, talk & hear

Ability to use hands to type, handle & feel

Ability to reach with hands and arms

Ability to see at close and distance ranges and the ability to see color

Must be comfortable working in a high stress, fast paced environment with shifting priorities

Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support

Ability to lift up to 50 pounds 1/3 of the time

Compensation:

Compensation for this role includes a base salary between $32.00 and $40.00 hourly. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

First-day medical insurance through Cigna with generous premium cost coverage

Dental insurance through Delta Dental

Vision insurance through VSP

Telemedicine through MDLive for Cigna

Healthcare and dependent care flexible spending account (FSA) plans

Health saving account (HSA) plans for employees participating in the High Deductible Health Plan

Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company

Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance

First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match

Discretionary annual bonus and equity incentive plan

Employee stock purchase plan (ESPP) with a 15% discount

16 days of paid time off (PTO)11 paid company holidays and additional floating holidays

Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave

Free parking or a company contribution toward a public transit pass

Additional Perks

Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family

Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives

Technology Stipend Benefit: $100 stipend monthly, all employees are eligible.

Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year

Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants

Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker

Pet Insurance: Keep your furry friends healthy and happy

Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy

Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges

Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.

Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements

Discounts: Discounts, cash back offers and perks on thousands of brands

LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos

General Statements -

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Reston applicants - Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Los Angeles applicants - Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 4-panel drug test conducted after the offer letter is signed, which will screen for opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to

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