Customer Service Representative

Job Description

We are looking for a dedicated Customer Service Representative for our client located in New Orleans, Louisiana, for a short-term contract to full time position. This role is focused on delivering exceptional support in a call center environment, assisting clients with housing programs such as Tax Credit and Voucher systems. If you excel at resolving issues, have strong communication skills, and are eager to learn about housing-related services, we encourage you to apply.

Responsibilities:

• Respond to inbound and outbound calls, addressing client inquiries with professionalism and accuracy.

• Deliver outstanding customer service by resolving issues and providing clear guidance on housing programs.

• Manage data entry tasks to maintain accurate records of client interactions and housing details.

• Handle email correspondence promptly, ensuring all questions and concerns are addressed.

• Schedule appointments efficiently while coordinating with clients and internal teams.

• Leverage knowledge of Low-Income Tax Credit Housing (LITCH) and Fair Housing regulations to assist clients.

• Utilize Microsoft Excel and Word to create reports, track data, and document client information.

• Process order entries accurately and ensure timely follow-up with clients.

• Educate clients on housing voucher programs and tax credit systems to improve understanding and compliance.

• Proven experience in a call center or customer service environment.

• Strong verbal and written communication skills to effectively interact with diverse clients.

• Ability to learn and apply knowledge of housing programs such as Tax Credit and Voucher systems.

• Proficiency in Microsoft Excel and Word for documentation and reporting.

• Skilled in managing email correspondence and scheduling appointments.

• Familiarity with Low-Income Tax Credit Housing (LITCH) and Fair Housing regulations is preferred.

• Detail-oriented with excellent organizational and data entry skills.

• Capable of resolving issues efficiently while maintaining a positive client experience.