Customer Service Representative

Job Description

We are looking for a dedicated Customer Service Representative for our client in New Orleans, Louisiana. This position involves providing exceptional assistance to clients within the non-profit sector, specializing in housing-related programs. The ideal candidate will be comfortable handling inquiries, resolving issues, and learning about Low-Income Tax Credit Housing (LITCH) and Fair Housing policies. This is a short-term contract to full time employment opportunity.

Responsibilities:

• Respond to inbound calls promptly, addressing client questions and concerns with professionalism.

• Provide accurate information about housing programs, including Low-Income Tax Credit Housing and Fair Housing policies.

• Resolve customer issues by identifying solutions and ensuring client satisfaction.

• Maintain detailed and accurate records of client interactions in the database.

• Manage email correspondence efficiently, ensuring timely follow-up on inquiries.

• Process data entry tasks with accuracy and attention to detail.

• Schedule appointments and coordinate with internal teams as needed.

• Utilize Microsoft Excel and Word to update and manage client information.

• Assist with order entry and ensure all processes align with organizational protocols.

• Support both inbound and outbound call operations to meet department goals.

• Previous experience in a call center or customer service role is required.

• Strong communication skills, both verbal and written, with the ability to explain complex information clearly.

• Familiarity with Low-Income Tax Credit Housing (LITCH) and Fair Housing policies is highly desirable.

• Proficiency in Microsoft Excel and Word for data management and reporting.

• Ability to handle multiple tasks simultaneously while maintaining attention to detail.

• Demonstrated problem-solving skills and a customer-focused approach.

• Experience with scheduling appointments and managing client interactions effectively.

• Knowledge of general data entry and email correspondence best practices.