Service Administrator

Job Description

Job Title: Service Administrator $18-$25/hr 1st shift

Job Description

As a Service Administrator, you will perform routine and recurring clerical duties including typing, filing, scanning, and the preparation of standard forms. Your role is crucial in ensuring customer satisfaction and smooth administrative processes. Excellent organizational skills, attention to detail, and the ability to multitask in a dynamic environment are essential. You will serve as a key liaison between customers, service teams, and management.

Responsibilities

Maintain and update the Service Calendar as directed.

Create customer accounts for Service Calls and Parts Orders.

Retrieve Parts/Service Invoices for customers.

Assist the Service team with booking and coordinating travel.

Process customer requests via phone and email promptly.

Create and maintain the Customer Library.

Review and submit weekly expense reports.

Create Service Calls in the MRP system and add time and expenses.

Prepare reports, letters, routine correspondence, and research information.

Source parts for the Parts/Service department.

Process Credit Card transactions for Parts Orders and Service Calls.

Assist with the management and organization of the Service Contract program.

Promote and maintain a positive work environment by providing excellent customer service.Essential Skills

Valid driver's license.

1+ year of service admin experience.

Proficient computer skills.

2 years of experience in a warehouse or stock room.

High School Diploma or GED.Additional Skills & Qualifications

Experience with forklift, inventory, and material handling.

Skills in picking, general labor, RF scanner, and data entry.

Customer service and invoicing experience.

Knowledge of parts inventory, warehouse, cycle counts, production, packaging, blueprints, purchase orders, and service.Why Work Here?

We offer a comprehensive benefits package including dental, health, and vision insurance, as well as a flexible spending account. Employees have access to an employee assistance program and paid time off. The role provides opportunities for overtime based on business needs, with a $1.50 shift differential for working outside first shift. Skill blocks available after the probationary period can add up to an additional $2.25 per hour. Join a supportive work environment that fosters professional growth.

Work Environment

The role requires work Monday through Friday, 8:00 am to 4:30 pm, with flexible hours available. This position is based onsite and is part of a union shop with 110 total employees. You will work on a small team and independently. The facility is non-climate controlled and specializes in manufacturing machines that produce duct work. Clients are located globally.

Job Type & Location

This is a Permanent position based out of Cedar Rapids, Iowa.Pay and Benefits

The pay range for this position is $40000.00 - $70000.00/yr.

401k

Full benefits

PTO

Holidays

Room for growth

Workplace Type

This is a fully onsite position in Cedar Rapids,IA.

Application Deadline

This position is anticipated to close on May 23, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Full-time