Express Service Advisor

At Ferguson Superstore we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Ferguson Superstore is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401k

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Maintain Customer Success Index at or above company standards.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.