Desktop Support Technician - Part-Time

Job Description

Desktop Support Technician (3 Days/Week) - 8 hour shifts

Start Date - end of April

Assignment will run through November 2025 with possible extension

Job Summary

We are seeking an experienced Desktop Support Technician to provide hands-on technical support across multiple locations in a fast-paced enterprise environment. This intermediate-level role involves resolving hardware and software issues, managing IT equipment installations, supporting network and security protocols, and assisting with small-scale IT projects. The ideal candidate will demonstrate strong troubleshooting abilities, excellent communication skills, and a proactive, customer-first mindset.

Key Responsibilities

Provide end-user support for desktops, laptops, printers, scanners, and mobile devices (Windows, macOS, Android, iOS).

Troubleshoot and resolve incidents involving software, hardware, LAN/WAN, and peripheral devices.

Perform Install/Move/Add/Change (IMAC) activities and configure new PC equipment.

Support both standard and non-standard IT hardware and software in the field.

Execute system patching and vulnerability remediation using tools like SCCM.

Manage equipment lifecycle processes including installation, upgrades, and disposal.

Assist in the coordination and support of small-scale IT infrastructure projects.

Maintain documentation, update ticketing systems, and follow service operations protocols.

Provide VIP-level desk-side support with timely issue resolution and excellent service delivery.

Collaborate with remote teams and maintain consistent communication with stakeholders.

Required Skills & Qualifications:

4–5 years of experience in desktop or field support roles.

Proficiency in Microsoft Windows 11, Office 365, and Active Directory.

Strong diagnostic and problem-solving skills with experience in network support and security protocols.

Experience with tools such as SCCM, LANDesk, Remedy, and ConnectWise.

Excellent communication, interpersonal, and time management skills.

Ability to support multiple locations, including remote environments.

Additional Information

All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.

F2OnSite supports and adheres to all state laws regarding background checks.

This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Part-time