Clerical Aide

Location: River Trail Neighborhood (Owen hall and McDonel hall) Pay rate: 14.00/hr. As a Receptionist, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers. You will learn “real world” work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service. Typical Duties May Include: Provide routine clerical support within a residence hall reception area Answer phones, process mail and packages, assist in maintaining records and accounts Greet residents and guests Provide in-house residence hall security and customer service throughout the day/night Report and respond to incidents within the residence halls If you have questions about applying for this position please contact Eric Christensen at

Physical Demands

Must be able to move more than 20 pounds Able to stand/sit for long periods of time

Required Qualifications

Willing to be trained on all shifts, including day shift (6:45 a.m. – midnight) and overnight shift (11:45 p.m. – 7:00 a.m.) Demonstrated commitment to outstanding customer service Motivated self-starter and able to complete tasks in a timely manner with minimal supervision Good communication skills (written and verbal) Positive and respectful, especially when working with a diverse population Dependable and reliable Must be able to work through finals week Must be able to work nights/weekends Must be able to return to campus two weeks before fall semester begins for training and staffing needs Must have previous experience working as a Service Center Representative ( SCR ) Key Competencies: Effective Communication Customer Orientation Interpersonal Skills Teamwork and Cooperation Takes Responsibility

Preferred Qualifications

Availability to work over semester breaks Commitment to working in this role for the upcoming summer, fall, and spring semesters