Order Entry Supervisor
Description:
Job Details
Polaris Pharmacy Services of Ohio - Columbus, OH
Full Time
Pharmaceutical
Description
WHO WE ARE
Polaris Pharmacy Services is an industry leader in both Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies across the country. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.
OVERVIEW
The Order Entry Supervisor is responsible for providing supervisory assistance to the Pharmacy Manager with the day-to-day management, production, and operation of the Order Entry department ensuring the accuracy and timeliness of prescription data.
RESPONSIBILITIES
Management of the order entry department to meet day-to-day operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution
Responsible for the hiring, training, and disciplinary functions associated with order entry, call center, and census personnel
Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines
Monitor staff performance for productivity, accuracy, and quality. Take appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs
Prepare and conduct department’s employee performance evaluations, along with conducting coaching or warning sessions
Identify and implement opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practices workflows
Coordinate with other departments to include, but not limited to, pharmacists, pharmacy technicians, and delivery and inventory control departments to achieve daily production and services goals
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and services; talk and act with customers in mind; establish and maintain effective relationships with customers; gain customers’ trust and respect
Participate in special projects or training to identify and implement operational improvements
Able to work with others in a positive productive manner, anticipate, and respond to the positions areas of responsibilities
Comply and enforce all company and departmental policies and procedures
Comply with all applicable state and federal regulations related to pharmacy practices
Other duties as assigned; Job duties may vary depending on business needs
Management of the order entry department to meet day-to-day operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution
Responsible for the hiring, training, and disciplinary functions associated with order entry, call center, and census personnel
Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines
Monitor staff performance for productivity, accuracy, and quality. Take appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs
Prepare and conduct department’s employee performance evaluations, along with conducting coaching or warning sessions
Identify and implement opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practices workflows
Coordinate with other departments to include, but not limited to, pharmacists, pharmacy technicians, and delivery and inventory control departments to achieve daily production and services goals
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and services; talk and act with customers in mind; establish and maintain effective relationships with customers; gain customers’ trust and respect
Participate in special projects or training to identify and implement operational improvements
Able to work with others in a positive productive manner, anticipate, and respond to the positions areas of responsibilities
Comply and enforce all company and departmental policies and procedures
Comply with all applicable state and federal regulations related to pharmacy practices
Other duties as assigned; Job duties may vary depending on business needs
Qualifications
QUALIFICATIONS
High School diploma or equivalent required
Pharmacy technician licenses/certifications by state regulations and state of practice
Minimum of three (3) to five (5) years managing the day-to-day operating activities of a healthcare environment or long-term care pharmacy
Knowledge of brand name/generic medications
Experience with alpha-numeric data entry
Must have a basic understanding of medical terminology with ability to interpret prescriptions and doctors’ orders
Math and analytical skills
Knowledge of SIG codes
Experience with document imaging
Proficient in Microsoft Word, Excel, and Outlook
Experience with staffing management
Knowledge of pharmacy operations
PHYSICAL DEMANDS
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:
May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
May be necessary to work extended hours as needed
May lift and/or move up to 50 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role
HOLIDAY & PTO POLICY
Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.
Please note we are a long-term care pharmacy open 24-hours, 7 days a week. And schedules may change as determined by the needs of the business.
BENEFITS – For full time employees
Medical, Dental, Vision, and Life Insurance.
401K (available for Part Time & Full Time EEs)
Short-term and Long-term disability insurance
Tuition reimbursement
Personal Time Off (PTO)
Competitive pay with annual performance reviews and merit-based raises
Career growth potential
Annual on-site voluntary Flu Vaccines
Employee referral bonus program