Support Staff

Job Details

Trinidad - Trinidad, CO

Full Time

High School

$17.22 Hourly

Negligible

Day

Admin - Clerical

Description

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re hiring full-time Support Staff to work at our Trinidad Health Solutions Office.

What You’ll Be Doing

As a member of the Support Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.

Specifically, the Support Staff member

Provides exemplary customer service;

Works hours that cover agency hours (hours may vary by location and programmatic needs);

Covers front desk reception;

Operates phones/phone system;

Scans and uploads records to the electronic health record;

Verifies client payer eligibility;

Schedules client appointments as requested;

Processes Release of Information requests;

Balances cash drawer/box;

Maintains client electronic health records as needed;

Completes client phone enrollments;

Completes other departments’ job requests as needed;

Covers at various locations as assigned;

Records data electronically and communicates with clients;

Performs other duties as assigned by supervisor.

Physical Requirements:

Requires standing, sitting and walking for prolonged periods of time

Requires occasional driving

Occasionally lifts and carries items up to 20 pounds

Requires working under stress in emergency situations

Occasional exposure to communicable diseases and bodily fluids

Requires frequent use of a computer, phone and other equipment

What You’ll Like About Us

Competitive pay. $17.22 an hour (Depends on education and related experience)

Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, and FSA

Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.

EAP, Teladoc, LifeLock, Direct Path, Life and AD&D

Retirement 403(b) with employer match up to 6%

Additional Insurance: FSA, Voluntary Life, Allstate Voluntary benefits

School age childcare

Employee recognition and celebrations

Warm and friendly work environment in which staff respect and learn from one another

Opportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas Counties.

Qualifications

What We’re Looking For—The Must-Haves

High school diploma or GED equivalent

One year of receptionist experience, including basic computer and keyboarding skills

Excellent interpersonal relationship skills

Demonstrated understanding of appropriate boundaries

Demonstrated flexibility

Colorado driver’s license and access to reliable transportation during work hours

Must be able to travel to Trinidad & Walsenburg

What We’d Like to See in You—The Nice-to-Haves

Medical support experience

Spanish language skills

Health Solutions expects all staff to

Adapt to change in the workplace and use change as an opportunity for innovation and creativity;

Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through;

Possess the job knowledge and skills to perform the fundamental job functions, and assume greater responsibility over time regarding the scope of work;

Inspire and model collaborative teamwork; and

Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

Closing Date: EOE, M/F