Host/Hostess

Job Details

Newark, DE

Description

Host

We are looking for a Host, or Greeter, who will be responsible for welcoming guests to the restaurant and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls. Ultimately, you will ensure our daily operations run smoothly and our guests have a pleasant dining experience.

Duties/Responsibilities (including but not limited to the following):

Greeting customers as they walk into the restaurant

Helping guests with reservations and guiding them to their table

Giving guests accurate wait time estimates and seating them in the waiting area

Inform guests of current promotions and ensure a smooth handoff to service staff

Observe guests’ needs throughout dining experience to ensure they receive high quality service

Providing customers with menus and answering any initial questions they may have

Optimizing seating at different tables to ensure even workload for wait staff

Answering phones and scheduling reservations with large parties

Perform general cleaning duties throughout shift and at closing

Skills/Qualifications:

High school diploma or GED

Prior customer service experience in the hospitality industry a plus

Positive attitude and interpersonal skills

Good communication skills and phone etiquette

Flexibility when working alternating shifts

Ability to stand for long periods of time

Must walk and stand during the entire shift

Must be able to read and write English

Must be able to hear well in an environment with loud background noise

Health & Safety Precautions:

At TGI Fridays we strive to operate a safe and sanitary environment for both staff and guests alike, therefore all team members must abide by company mandated health guidelines, protocols and requirements.

Additional Information:

Benefits (*only full-time employees, waiting period may apply)

Health Insurance

Vision Insurance

Paid time off

401K

401K matching

Employee discount