Membership Experience Attendant

Job Description

Now Hiring: Membership Experience Attendant

Freedom Boat Club of Wilmington - Carolina Beach, NC

Part-Time 24-32 Hours/Week

Are you passionate about the water, enjoy helping others, and thrive in a fast-paced, outdoor environment? Join the team at Freedom Boat Club of Wilmington, where we make boating simple, fun, and worry-free for our members-and where you could be the first friendly face they see!

We're currently seeking an enthusiastic and service-driven Membership Experience Attendant to join our dockside team. As the first point of contact for members and guests, you'll play a vital role in delivering an outstanding experience, every single time.About Us

Freedom Boat Club is the nation's oldest and largest boat club, designed for those who want to enjoy boating without the hassle of ownership. Our members have access to a fleet of beautiful, well-maintained boats. We handle all the service, storage, and cleaning. All they have to do is show up and go boating. It's Boating Made Simple and you'll help make it happen.What You'll Do

As a Membership Experience Attendant, your day will be filled with positive member interaction, coordination with dock staff, and attention to the small details that make a big difference. Your responsibilities will include:

Greeting members and guests with a warm, professional attitude

Managing the Welcome Kiosk and updating daily schedules and tide charts

Monitoring the dock phone and responding to member inquiries or changes

Assisting with gear transport to and from vessels and ensuring safe boarding

Coordinating real-time reservation changes and cancellations

Making courtesy confirmation calls for next-day bookings

Supporting the team with setup and breakdown each day

Keeping communication flowing with the operations team to ensure smooth handoffsWhat We're Looking For

Excellent interpersonal and communication skills

Energetic, dependable, and team-oriented attitude

Detail-oriented with strong organizational habits

Comfortable using tablets and mobile devices

Able to work outdoors in varying weather conditions

A positive and professional appearance and demeanorAdditional Details

Part-time: 24-32 hours/week

90-day probationary period for all new hires

Drug-free workplace: drug screening required

Background and credit check required

This is a great opportunity to work outdoors, meet incredible people, and be part of a friendly, fast-growing team dedicated to helping others enjoy life on the water.

Ready to Join the Crew?

We are a Drug-Free Workplace requiring negative drug screening prior to offer of employment and all candidates are required to consent to a background screening.

Part-time