Health Information Coordinator 3

About this Job

MHSD is one of ten districts across Louisiana, created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.

We are currently hiring for a Health Information Coordinator 3

The incumbent in the Health Information Coordinator 3 position plays a crucial role in the management and organization of healthcare data within the Metropolitan Human Services District (MHSD) – Carelogic - Electronic Health Record (EHR) system(s), in accordance with the agency’s admissions and billing criteria. The incumbent is responsible for overseeing the accurate and secure collection, storage, and retrieval of person served information, as well as ensuring compliance with all relevant healthcare regulations. The incumbent in the Health Information Coordinator position collaborates with various internal healthcare professionals/clinicians to maintain the integrity and accessibility of health records. The incumbent directly reports to the Mental Health Center Manager and performs their duties and responsibilities either onsite in one of five (5) of MHSD’s mental health centers, over the phone, and/or through a video conference platform.

Selected Preferred Competencies:

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.

Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Demonstrating Accountability: The ability to accept ownership for your actions, behaviors, performance, and decisions.

Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

Driving Vision and Purpose: The ability to consistently communicate a compelling picture of the vision and purpose of the organization.

Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

Fostering Engagement: The ability to encourage others to invest in their work and the success of the organization.

Leading Change: The ability to initiate, manage, influence, and evaluate change.This position provides the opportunity to advance within this job series.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Note: regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.

The actual starting salary depends on the education and experience of the selected applicant.

For further information about this vacancy contact:

Tanisha Alexander

Human Resources Business Partner

Minimum Qualifications

MINIMUM QUALIFICATIONS:

Two years of experience in administrative services in a medical setting.

Job Specification

FUNCTION OF WORK:

To collect, prepare, maintain, store, and process patient information and data.

LEVEL OF WORK:

Experienced.

SUPERVISION RECEIVED:

General from a Health Information Supervisor or other higher-level agency personnel.

SUPERVISION RECEIVED:

May exercise functional supervision over lower-level staff.

LOCATION OF WORK:

Statewide.

JOB DISTINCTIONS:

Differs from Health Information Coordinator 2 by the presence of advanced level duties.

Differs from Health Information Supervisor by the absence of direct supervision.

Job Duties and Other Information

EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

40% EHR Management

Proficiently navigates and manages Carelogic (EHR), Excel, Word, Microsoft TEAMS, and Patient Portal; and ensures Telehealth connectivity validations.

Collects, organizes, and maintains person-served health records in electronic and/or paper formats while providing an outstanding person-served experience.

Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.

Maintains accurate person-served demographic and financial information, along with other identifying data elements in accordance with agency policies and procedures and best practices and ensures confidentiality of all health information.

Schedules follow-up appointments in the EHR system(s) provided by the clinical staff; notifies person served at least 24 hours in advance of scheduled appointments, cancellations, or reschedules due to clinic closures.

Must be knowledgeable of all MHSD programs and clinics, Individual Rights, HIPAA, Medicaid and other insurance programs, etc. in order to adequately orient PS to the care they will be receiving at MHSD and also to ensure that accurate information is gathered for insurance reimbursement purposes.

Interact, advise, guide and conversate with individuals who are managing their mental health and addiction needs using a recovery-oriented approach to care.

Assist physicians and other healthcare workers with health records requirements and policies.40% Quality Assurance

Implements quality control measures to ensure data accuracy and integrity.

Maintains confidentiality in all matters related to person-served and staff.

Explains and communicates to person-served clinic processes, person-served rights/responsibilities,

consent for treatment and completion of all intake paperwork, as required by MHSD policies and procedures to include the collection of intake documents utilizing online platforms.

Informs the Mental Health Center Manager about any issues and/or challenges.

Updates daily, weekly, and monthly logs of reports to be turned in as scheduled.

Assists person-served with the Medicaid Enrollment process, if applicable.

Verifies insurance eligibility on all individuals using Passport One Source.

Complies with agency and departmental procedures, including those for which measurement indicators and goals have been established.

Identifies and addresses discrepancies or errors in HER.

Scans all required documentation and uploads it into Electronic Health Record (EHR), including documents collected in person and electronically.

Responsible for MHSD survey administration and data entry

Accurately schedules individuals for Behavioral Health services provided by MHSD clinical staff.

schedules follow-up appointments in the EHR system(s) provided by the clinical staff; notifies person served at least 24 hours in advance of scheduled appointments, cancellations, or reschedules due to clinic closures.

Answers and transfers phone calls within the agency; and checks the registration team's voicemail and calls the person-served back, if necessary.

Informs the Mental Health Center Manager about any issues and/or challenges.

Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.20% - Performs other similar duties as assigned.

Serves as backup to other Registration and Front desk staff, as necessary.

Rotates at any of the five clinic locations, if needed.