Library Associate/General

Position Overview

Are you passionate about connecting people with information, stories, and opportunities to learn and grow? Cumberland County Public Library is looking for a friendly and resourceful Library Associate to join our motivating team. In this role, you'll help customers with various service points, offering assistance with finding materials, using library resources, and exploring our innovative programs. You'll have the chance to make an impact in the community. Come be part of a place where curiosity is encouraged, and every day brings something new!

Examples of Duties

Staffs a public services point

Performs proactive reference at the service desk

Assists customers with information and technology resources

Performs basic troubleshooting of library equipment and trains others in the use of resources and equipment

Assist customers with self-services checkout and account information at Circulation desk to include cash, check, and assist others with online credit card transactions

May go to the bank to pick up change for the change machine and/or cash register

Minimum Qualifications

Graduation from an accredited four-year college or university and two (2) years of relevant public library experience or progressive customer relations experience in the public sector; or an equivalent combination of education and experience.

Knowledge, Skills and Abilities

Knowledge of library procedures, collection management, library systems and services

Knowledge of readers’ advisory methods and sources

Knowledge of library card registration requirements

Ability to communicate effectively, orally and in writing, with co-workers and general public

Ability to instruct customers on the use of equipment to include photocopiers, fax, public computer reservation software, and self-checkout as needed and where applicable

Ability to provide basic library information services and other customer assistance

Skill in effectively searching and navigating the online public catalog

Ability to use computers, competently manipulate keyboard and spell accurately

Ability to operate audiovisual equipment, online public computer catalogs (OPACs), and navigate the Internet and specialized library databases to find information

Ability to initiate basic troubleshooting procedures on a variety of computers, printers, copiers, and fax machines

Ability to organize work and coordinate activities. Ability to deal tactfully and courteously with the public

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.