Community Safety Dispatcher

Position Description

The position exists to monitor cameras (Fusis, Milestone, or other) to detect suspicious or unusual activity, and dispatch community safety ambassadors to assist. Receive community calls requesting low level safety concerns.

*This position is a temporary position for 1 year, with an option to renew after that, that will work 40 hours a week.

Salary:

Anticipated starting salary is $24.31-29.55/hour, depending on qualifications.

Work Location:

This position currently works onsite-only.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

Conduct surveillance of the work zone through closed-circuit television and centralized camera systems to detect suspicious or unusual activity and situations where safety ambassadors can assist.

Guide incident response using procedures and guidelines, including dispatching safety ambassadors to investigate situations or problems, supervisory staff, 911, etc.

Monitoring and dispatching uniformed safety ambassadors in assigned work zones.

Maintaining relevant information in electronic archives

Answering and placing telephone calls, acting as a point of contact with the general public, business owners, neighborhood residents, City staff, etc. as required.

Information dissemination to the Community Safety Ambassadors to include internal and external stakeholders.

Operating a two-way radio, pager, and/or radio base station.

Entering and retrieving security data using a computer terminal.

General office work as assigned.

Monitoring supplies and equipment and making notifications to supervisory staff when repair or replenishment is required.

Required Qualifications

Minimum Education

High School Diploma or GED

Minimum Experience

1 year of experience monitoring security systems and surveillance systems

Equivalency

An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position.

Drug and Alcohol Testing

All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation

This position is NOT represented by a collective bargaining agreement between the City of Minneapolis. Please view the Civil Service rules here.

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

1. Written and verbal communication skills.

2. Ability to accurately follow written and verbal instructions.

3. Capability of dealing with the public and other stakeholders in a courteous and tactful manner under

stressful conditions.

4. Good knowledge of office methods, procedures, and equipment.

5. Good working knowledge of computers and various programs/systems used in the area assigned.

6. Good knowledge of trespass ordinances and laws.

7. Good knowledge of monitoring systems, recording processes, playback capabilities and procedures

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.