Returned Goods Authorization Processor and Shipper

Job Description

Position title: RGA Processor and Shipper

Shift: 1st Shift, 8:00am – 5:00pm, M-F (overtime and weekends may be required)

Pay: $19-22/hr

Position Summary of RGA Processor and Shipper: We are seeking a detail-oriented and customer-focused individual to join our team as a Warranty RGA Parts Order Processor. In this role, you will be the primary point of contact for processing warranty return goods authorization (RGA) parts orders for both domestic and international regions, as initiated by our Technical Support teams. You will be responsible for investigating exceptions, responding to requests promptly, and making necessary changes or alterations to orders as directed by technical support. The ideal candidate will consistently deliver superior customer service, ensuring all customer interactions and order processing meet company standards and team objectives. Strong communication skills, attention to detail, and commitment to customer satisfaction are essential in this position.

Responsibilities of RGA Processor and Shipper:

· Process domestic and international Warranty Parts – RGAs using SAP computer system. Average order processing 6K – 8K per month with an average of 8 quantity lines. Each order requires processing within 2 minutes

· Work with Technical Support staff to review accuracy, pull more customer contact information, may need to request a new order as appropriate

· Prepares FedEx shipping labels for shipping and return label processing using Zebra FedEx printer

· Strong attention to detail is needed for address validation to ensure accurate shipping.

· Prepare commercial invoices

· May on occasion supplement part numbers due to back-order items

· Hand walks all orders to Warehouse Parts staff and maintains Warehouse cut off times

· This position sometimes does require OT and some weekend work

· Work with FedEx Domestic and International teams to resolve shipping issues related to non-deliverable locations, address corrections, lost or damaged shipments

· Act as the liaison between the company and vendors to coordinate shipping of returns and work with 3rd party shipping companies

· Enforce departmental return policies and seek advice and/or from Returns Administration team

· Produce nightly RGA reports to Tech Support Manager and Customer Support Department

· Maintain proper update and filing of orders and shipping documents

· Respond to customer inquiries by fax, phone and email

· Report any back orders, shortages and escalations to the CSS Manager for resolution

· Proof-read orders and correct any discrepancies

· Assist with Sales Order team as back up with other administrative duties as required

· Answering Customer Service calls & general inquiry emails

· Answer telephone hunt group calls relating to Warranty Order shipping inquiries from the customers

· Direct any incoming calls which may belong to a different department.

· Support and aid to other departments, as needed.

· Complete miscellaneous projects assigned by the supervisor or lead RGA Processor

Requirements for RGA Processor and Shipper:

· High school diploma or general education degree.

· Must have 1-2 years of shipping parcel orders, office experience, and order processing.

· Basic proficiency in MS Word, Excel, and Outlook.

· Proven experience in shipping and inventory control.

Preferred Qualifications for RGA Processor and Shipper:

· SAP computer system knowledge preferred, sales order management module with RGA follow up module understanding, processing RGAs skill set.

· Typing speed 65 wpm, 10 key by touch: alpha numeric.

· Inventory and part counting or material handling experience.

· Excellent data entry and proper handling keyboard typing

· Excellent organization, communications and attention to detail skills.

· Excellent customer service and soft skills.

· FedEx Ship Manager and UPS Worldship Software.

· Excellent and strong typing skills with a focus on accuracy.

Physical Demands for RGA Processor and Shipper: Requires walking, sitting, talking, listening, bending, squatting, climbing ladders, and using hands for handling and operating tools. May require lifting, pushing, pulling, or moving up to 50 pounds.

Why work with The Lee Group:

The Lee Group is driven by our purpose and passion – aligning talent, growing businesses, and changing lives! That’s what the right job can mean for a family and what the right employees can mean for a business.

We get up every day and come to work for one reason: putting the right people in the right seats.

We are guided by our core values:

· We are purpose driven to change people’s lives.

· We are approachable and genuine, with a great sense of fun.

· We are authentic straight shooters, unafraid of the truth.

· We get it, our business, and our customers.

· We get it right!

Work with us and we will put over 50 years of experience to work for you!

The Lee Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All applicants must be willing to submit to pre-employment screenings including drug tests and criminal background checks.

#NOWHIRINGTLG

Full-time