Returns Supervisor

Job Description

As a Returns Specialist specializing in Amazon returns for motorcycle parts, accessories, and gear, you'll play a pivotal role in ensuring maximum profit recovery and maintaining efficient operations within our e-commerce company. Your expertise in the motorcycle industry will be invaluable as you manage the returns process, address customer inquiries, and uphold the company's commitment to delivering high-quality products and exceptional service.

Key Responsibilities:

Amazon Returns Management:

Navigate Amazon's return system proficiently, leveraging your understanding of motorcycle products and accessories to adhere to their policies and procedures.

Ensure compliance with Amazon's requirements for return authorization, labeling, and documentation, particularly in the context of motorcycle parts and accessories.

Utilize your expertise in motorcycle products to inspect returned items for damage, defects, or discrepancies, and determine appropriate actions for each case.

Collaborate with relevant departments to process returned motorcycle parts and accessories back into inventory, ensuring accurate stock levels and availability for customers.

Coordinate with suppliers or manufacturers for warranty claims, repairs, or replacements as necessary, maintaining quality standards and customer satisfaction.

Process Improvement and Optimization:

Proactively identify opportunities to enhance the returns process for motorcycle parts, accessories, and gear, leveraging your industry insights and customer feedback.

Collaborate with cross-functional teams, including product management, marketing, and operations, to implement improvements that enhance efficiency and customer satisfaction.

Stay informed about the latest trends, innovations, and developments in the motorcycle industry, contributing to a culture of continuous improvement and excellence.

Qualifications:

High school diploma or equivalent; bachelor's degree preferred.

Previous experience in customer service, retail, e-commerce, or logistics, with a focus on returns management in the motorcycle industry preferred.

Deep knowledge and passion for motorcycles, including familiarity with motorcycle parts, accessories, and gear.

Familiarity with Amazon's returns system and policies, particularly in the context of motorcycle products, is highly desirable.

Strong attention to detail and ability to accurately assess product condition, compatibility, and quality.

Excellent communication skills, both written and verbal, with a customer-centric approach and technical proficiency.

Proficiency in using computer systems and software for data entry, inventory management, and communication.

Ability to work independently, prioritize tasks, and thrive in a fast-paced, dynamic environment.

Benefits:

Competitive salary commensurate with experience.

Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Opportunities for professional development and advancement within the company.

Dynamic and inclusive work environment with a collaborative team culture.

Company Description

We are an e-commerce company that specializes in Powersport accessories, including parts, accessories, and gear for motorcycles, ATVs, side-by-sides, snowmobiles, watercraft, and much more.

Full-time