Front Desk Representative

Aloft Little Rock West - Front Desk Representative!

Makan Hospitality Management leads every aspect of hospitality development and management, from site selection, design, and construction management to hotel openings and operations. Beyond building and managing hotels, we create experiences that reflect and define local culture. Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates and partners, and give back to our communities.

Role Description

The Front Desk Representative will be responsible for greeting and assisting guests, answering phones and managing reservations. Daily tasks include performing receptionist duties, handling guest inquiries with exceptional customer service, and coordinating with other departments to ensure a seamless guest experience.

Qualifications

Proficiency in Phone Etiquette and Communication skills

Experience in Receptionist Duties and Customer Service

Ability to manage Reservations efficiently

Strong interpersonal and organizational skills

Must be able to work Weekdays/Weekends/Holidays - as needed

High school diploma or equivalent; additional qualifications in hospitality are a plus

Previous experience in a hotel or hospitality setting is beneficial

Permanent